Critical Success Factors for

Consulting and Collaborating:

Problem Solving and Communication

with Luncheon Remarks by Peter F. Drucker

Saturday, November 4, 2000 • Claremont McKenna College

Critical Success Factors for Consulting and Collaborating is a one-day workshop designed for students, consultants and managers in social sciences, physical sciences, mathematics, business and government. The conference shares the experience and perspective of expert consultants and client executives with those who aspire to or already work in the consulting profession. Networking breaks, lunch seating and the closing reception provide opportunities for increased interaction between attendees and speakers.

Co-sponsored with: the Ruth K. and Joseph C. Reed Institute for Decision Science the San Diego Chapter, American Statistical Association, the Statistical Consulting Section, American Statistical Association, and the Center for Statistical Consulting, University of California, Irvine.

Schedule

8:00–8:30 REGISTRATION, Founders Room, Bauer Center with Coffee and Bagels

8:30–9:45 Problem Solving I

• Janet Myhre, Professor of Mathematics and Director of the Reed Institute for Decision Science, Claremont McKenna College

• Rodney Smith, President, Stratecon

9:45–10:15 NETWORKING BREAK

10:15–11:15 Communication in Consulting

How to Teach It, How to Learn It

• Janice Derr, Mathematical Statistician, FDA

11:15–1:00 LUNCH, Athenaeum

Remarks by:

• Peter F. Drucker, Clark Prof. of Social Science, Peter F. Drucker Graduate School of Management, Claremont Graduate University

Musical Interlude by:

• Stanley Azen, Professor of Preventive Medicine, Director of Biostatistics, University of Southern California

1:15–2:30 Problem Solving II

• Donald Bentley, Professor of Mathematics, Pomona College

• Arnold Goodman, Associate Director, Center for Statistical Consulting, University of California, Irvine

2:30–3:00 NETWORKING BREAK

3:00–4:15 PANEL ON Communication

• Stanley Azen, Professor of Preventive Medicine, Director of Biostatistics, University of Southern California

• Janice Derr, Mathematical Statistician, FDA

• Robert Lunn, Principal, Eta Consulting

• Kenneth J. Resser, Director, Biostatistics, AMGEN, Inc.

4:15–4:45 ASK OUR SPEAKERS

How to communicate with customers? How to really solve problems?

5:00–6:00 RECEPTION, Athenaeum

Directions to CMC Bauer Center

From the I-10 Freeways

Stay on the I-10 until you reach the Indian Hill/Claremont exit. Turn north off the exit. You will be on Indian Hill; continue north on Indian Hill for 2 miles until you reach Foothill Blvd. Turn right onto Foothill Blvd and follow it until you reach Claremont Blvd. Turn right on Claremont Blvd.-- after a quarter of a mile you will see a sign which reads "Claremont McKenna College/Pitzer College" Turn right at the entrance. Continue west past the parking lot for a couple of blocks; you will see Bauer Center (500 East 9th Street), a large three story building, on your left.

From the I-210 Freeway EASTBOUND (from Pasadena)

Stay on the I-210 East (toward San Bernardino), then follow Route 30 to the end of the freeway--it will merge straight into Foothill Blvd. Continue on Foothill Blvd. for about 11 minutes until you reach Claremont Blvd. Turn right on Claremont Blvd.-- after a quarter of a mile you will see a sign which reads "Claremont McKenna College/Pitzer College" Turn right at the entrance. Continue west past the parking lot for a couple of blocks; you will see Bauer Center (500 East 9th Street), a large three story building, on your left.

Consulting and Collaborating Workshop Reservation Form

Name (as you’d like it on badge): ________________________________________________________________

Affiliation (as you’d like it on badge): ______________________________________________________________

Contact information (preferably e-mail address, phone OK, too): _________________________________________

Lunch selection: Chicken/Pasta q

Vegetarian q

Lunch reservations must be postmarked by October 27, 2000 for preregistration prices. Please enclose a check made out to SCASA ($8 for students, $25 for all others—registration is $10 for students and $30 for all others at the door) and send to: Janet Myhre, Reed Institute, Claremont McKenna College, 850 Columbia Avenue, Claremont, CA 91711-6420.

If you require confirmation that your reservation was received, please send e-mail to hdyck@csusb.edu four days after you mail your check, or enclose a self-addressed, stamped envelope. Refund requests must include self-addressed, stamped envelope and cannot be honored after October 27, 2000.